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Telecommunications Specialist I

Telecommunications Specialist I

York County Government

About our opportunity:

We invite you to apply to join our team as a full-time (40 hours per week), non-exempt Telecommunications Specialist I. The purpose of this position is to answer all E911 emergency and non-emergency calls for emergency services and public safety agencies in an appropriate and timely manner; to accurately analyze, prioritize, and dispatch emergency and non-emergency call for service for law enforcement, emergency medical services, fire, and various other public safety agencies; to provide callers with appropriate medical or safety instructions.

Compensation: Pay Rate/Grade 111: $19.90 - $30.84 per hour. Salary is dependent on experience and education.

Work Schedule: 6:00 PM - 6:00 AM or 6:00 AM - 6:00 PM, will be required to work twelve-hour shifts to include holiday and weekend shifts once training is complete.

We are hiring multiple positions, and this posting will remain open until filled with review of applicants weekly. Applicants should monitor email for next steps of the application process.

If you wish to find out more about a career with York County Public Safety, call 803-329-0911 or email the following: or

You must be able to pass a background check and not convicted of a charge carrying one year or more and a drug screen. This position requires a polygraph and psychological during the interview process. Candidate will be required to attend the South Carolina Criminal Justice Academy in Columbia, South Carolina for basic training. Successful completion is mandatory. Telecommunications Specialist are paid their normal salary while attending.

Duties and Responsibilities:

-Receives all E911 emergency, and non-emergency telephone calls for law enforcement, emergency medical services, fire service, coroner, fire marshal, emergency management, animal control, and other emergency services; provides appropriate lifesaving information and pre-arrival instructions to the caller to stabilize the situation until the arrival of emergency services.

-Prioritizes calls for service and calm callers. Provides crisis counseling support to callers to avert potential self-hazard, suicide, or hostage situations.

-Utilizes sophisticated status management technology to monitor, update, and control the location and movement of emergency units to ensure calls for service are prioritized and resources are efficiently managed to save lives, property, and maintain safety of responders.

-Utilizes state-of-the-art communications systems to maintain radio and data communications with responders to provide timely and accurate information. Ensures responders are provided with all pertinent information via radio and mobile data systems and maintain constant track of all field units to ensure their safety and tracking their activities such as traffic stops and property checks.

-Utilizes Computer Aided Dispatch systems, Geographic Information Systems (GIS), AVL, and other technology systems to accurately record and maintain information received from callers and emergency response personnel, determine location of emergencies, identifies potential hazards, prioritizes and manages resources, and ensures efficient handling of calls for service.

-Ensures all communications and PSAP operations are in compliance with and adhere to policies, procedures, protocols, standards, and applicable local, state, and federal laws. Ensures all calls for service are answered and dispatched in accordance with County, CALEA, and NFPA standards.

-Utilizes NCIC system to enter updates, maintain and retrieve law enforcement information, obtain criminal histories, driver’s license history, vehicle registration, and other requested records and information.

-Coordinates tracing and pinging of cellular phones with phone providers and law enforcement during life-threatening emergency situations. If necessary, conducts investigation to determine phone provider for subscriber.

-Monitors radio emergency activations by responders; acknowledge all activations and handle according to policy and procedure.

-Monitors weather warnings systems: track severe weather systems and take appropriate actions to ensure readiness for response and ensure protection of the citizens of the community; activates outdoor warning siren system and/or reverse call out notification systems.

-Receives incoming non-emergency and/or after-hours calls for various agencies such as Red Cross and Department of Social Services; determines appropriate actions and ensure appropriate notifications are made to each agency.

-Performs related work as assigned.

Additional Info

Job Type : Full-Time

Job Function : General

Contact Info : Susan Whitaker, Talent Acquisition Manager -
Ashley Fay, Deputy Director of Human Resources -

Expiration Date : 12/31/2024

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