Apply at Residential Services Manager - Rock Hill, SC - Children's Attention Home Inc Jobs 

Have a passion for Non-Profit work? Looking to contribute to a mission with meaning and purpose?

If you answered "Yes!" to the questions above, then YOU are exactly the person we have been looking for to join our growing team! The mission of the Children's Attention Home is to provide nurturing care and life-changing services for youth and families in need. Every person on our 60+ member team has an important role that leaves a lasting impact on the lives of those we serve.

As a provider of residential services to children who have experienced situations of abuse, neglect, or homelessness, we must take the utmost care when reviewing candidates. Hiring policies are taken directly from the state and federal standards under which we operate. All candidates must agree to a SC Central Registry Check, SLED check, and fingerprinting.

Position Summary and Purpose:

The Residential Services Manager (RSM) leads, directs, and manages the functions of residential care for the Children's Attention Home (CAH) in fulfillment of the requirements and needs of the children in care. The RSM oversees the hiring, orientation, and ongoing development of residential personnel in delivering long-term direct care and supportive services to CAH residents with support from the Cottage Supervisors. The RSM promotes and reinforces practices, policies, and procedures that ensure residential services operate in an efficient, effective team-based manner while maintaining the highest standards for ethical, respectful, considerate, compliant, and quality service delivery.

Primary Job Responsibilities:

Screen referrals of potential residents for appropriateness for selected program, collaborate with the Care Coordinators for denials and admissions, and follow up with DSS with updates in a timely manner.

Assist with admissions and discharges of residents when appropriate in the absence of the Care Coordinator or Cottage Supervisor.

Collaborate with Care Coordinators to assist in supervising on-campus visitation between residents and their families.

Assist the Programs Director with tracking outcomes/output data for performance quality improvement and grants.

Complete residents' chart audits monthly to ensure compliance with DSS regulations and contract specifications.

Work in collaboration with the Care Coordinators to identify and fulfill the requirements and needs of the youth in care.

Oversight, direction, and management of direct care services including medical, clinical, social/psychological counseling, life skills, etc.

Interface with DSS leadership, management, and caseworkers to affect positive outcomes for the youth along with the Care Coordinator and Social Worker.

Oversee residential internships by assigning interns to programs, receiving feedback from the program leadership team, and following up periodically to ensure effectiveness of position.

Assist the Cottage Supervisor with screening potential candidates, scheduling interviews, and making offering decisions based on feedback from relevant parties.

Conducts routine cottage maintenance checks and reports any issues to maintenance.

Holds one-on-one meetings with direct reports at least monthly, and more frequently as needed.

Develop, establish, maintain, and direct execution of residential policies to support CAH and its objectives.

Ensure compliance with local, state and federal governmental rules and regulations, including SC DSS and Fire Marshal.

Team Management: Directly supervises Care Coordinators and performs employee evaluations for all direct reports; provides feedback and guides and directs residential goal setting.

Residential Team Education: Is responsible for ensuring all team members of the residential team are in compliance with educational requirements including completion of mandatory training sessions and required training hours.

Intake: Screen and review possible new client admissions by asking questions based on their universal application, interviewing when possible, and staffing with the Care Coordinator for possible placement.

Networking: Establish and cultivate a system of formal and informal relationships which can improve/enhance program services and promote the mission, vision, values and outcomes of the CAH.

Team Building: Must form mutually respectful and trustful working relationships with the team. Must model appropriate team building skills/behavior to Residential Leadership Team and other team members.

Secondary Job Functions:

Intervenes, responds to, assesses, and reports on critical incidents and emergencies. This may include assisting with de-escalation (Non-Violent Crisis Intervention).

Provides transportation and assistance as needed to carry out residential services.

Serves as a role model for the residents.

Performs related duties as assigned.

Competencies:

Communicate well with fellow employees and comfortable working as part of a team.

Ability to lead and instruct individuals and teams.

Experience managing the performance of subordinates and aligning their individual goals with those of the organization.

Creative problem-solver.

Must have excellent communication skills and the ability to utilize those skills on a daily basis to connect with internal clients, external clients, and employees in a timely manner.

Ability to independently manage workload, set priorities, meet deadlines, work under pressure and adjust to change.

Demonstrate integrity, strong character and a strong commitment to the mission and values of the organization when working with employees.

Self-motivated and able to operate with little supervision while working under pressure with tight timeframes and deadlines.

Demonstrate maturity in decision-making and initiative all while being a team player and collaborator.

Work well under pressure with tight timeframes and deadlines.

Strong project management skills.

Excellent management of multiple tasks.

Ability to maintain the highest level of confidentiality.

Present self in a professional manner and have the ability to interact with all levels of organization and outside contacts.

Analysis skills - ability to review a problem and recommend appropriate solutions based on knowledge of job and company procedures.

Interpersonal skills - listen to others, work well in a team environment.

Ability to present ideas clearly and concisely.

Strong organizational skills.

Adaptability - adapt to change in the work environment, manages competing demands and ability to handle frequent changes.

Dependability - consistently at work on time, follow instructions, respond to the manager's instructions.

Strong computer skills - including some Microsoft Office software programs and industry specific computer software.

Education and Training:

A bachelor's degree in human services, social work, or a related field is required. Prior experience with at-risk youth is required. At least two years of prior supervisory experience is required. Prior experience at a non-profit (including, but not limited to, a children's services-related group home or similar organization) is preferred but not required.

License

A valid driver's license is required and must be maintained throughout employment.

Physical Demands and Working Conditions:

Must be physically able to operate a variety of office equipment including a computer, telephone, etc. Constant: standing. Frequent: repetitive use of hand, walking, standing, bending neck and waist, squatting, climbing, kneeling, twisting neck and waist, simple and power grasping of left and right hand, fine manipulation of left and right hand, reaching above shoulder level, reaching below shoulder level. Lifting objects up to 50 pounds from below the waist to a height of 3 feet. Occasionally running up to 75 feet over uneven ground. Must be able to exert up to twenty-five pounds of force occasionally and/or a negligible amount of force frequently to lift, carry, push, pull or otherwise move objects or children.

Disclaimer and Acknowledgement:

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbent will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an "at will" relationship.