Reports to (job title): 

Retail Sales Leader

I.  Position Description

Primary Duties and Responsibilities (details of the basic job functions):

Responsible for the sale of ACG branded and brokered insurance products, memberships, and financial products within an ACG branch location:

• Uses sales techniques and product knowledge to identify customer-specific needs with a primary focus of generating new business sales, and growing ACG’s overall insurance book of business. 
• May support escalated service and/or retention of existing insureds.
• Effectively overcomes objections to close the sale and/or retain the insured.
• Required to meet/exceed individual established sales targets annually.
• Works to meet or exceed targets as defined in the sales incentive plan and goals assigned by leadership.
• Conducts insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.
• Participates in local branch events, to solicit new business, create and expand business networks.
• Build rapport critical to establishing customer satisfaction, loyalty, and affinity to the AAA brand.
• Responds to customer inquiries and requests relating to membership, and financial products.
• Refer Members to other applicable lines of business (i.e., Travel & Financial Services) as deemed appropriate.

Supervisory Responsibilities (briefly describe, if applicable, or indicate None):

none

II. Required Qualifications (these are the minimum requirements to qualify)

Education (include minimum education and any licensing/certifications):

• High School diploma or equivalent.
• Current Property & Casualty Insurance Sales license
• Current Life Insurance Sales license, or obtain within 90 days of hire
• Must qualify, obtain, and maintain all applicable state licenses and appointments required for selling and/or servicing Auto Club Group Membership products.
• Obtain Health and Accident licenses and appointments where applicable as deemed necessary and within a time frame established by the Business Unit.

Experience:

• 1+ year(s) of customer-facing experience in a fast-paced computer automated business environment (i.e., financial/banking)

Knowledge and Skills:

• Strong sales skills with a knowledge of effectively developing, tracking, following up on and closing leads.
• Possess consultative selling techniques utilizing thorough product knowledge.
• Strong prospecting skills
• Excellent verbal and written communication skills combined with strong customer focus
• Ambition, motivation, and drive
• Knowledge of desktop systems including, but not limited to, CRM and Microsoft Office software applications.
• Excellent listening skills and ability to understand customer needs.

III. Preferred Qualifications

• Two years of professional sales experience in an insurance environment or related industry (i.e., financial/banking).  
• College level coursework preferred.

IV. Work Environment

Works primarily in a temperature-controlled branch location. Ability to work irregular hours with possible weekend work. May travel to local branch events.  Ability to work from remote/virtual environment with supervisor approval.